Terms & Conditions

A legal disclaimer

Customer Terms Of Use

About us
We are State of the Art Marketplace Ltd: incorporated in England and Wales under company number 13132003 and registered at 1 Vicarage Lane, London, E15 4HF. In these terms and conditions, we refer to ourselves as we, us, our and SOTA.
How to contact us

You can contact us by visiting the ‘Contact’ page of our website, a.isabelalba@gmail.com, and populating the form.

These terms and conditions
These terms and conditions (which we’ll refer to as T&Cs from here) apply to your use of our website and any purchases you make on our website. Please read these T&Cs carefully before you place any orders on our website, as they set out important information both your and our rights and obligations. Please note that you must agree to these T&Cs before you place any order.
For the purposes of these T&Cs, you are a consumer if you are buying products from our website as an individual for purposes wholly or mainly outside of your trade, business, craft or profession. You are a business customer if you are buying products from our website for purposes relating to your trade, business, craft or profession. Some T&Cs only apply to your order if you are a consumer, and other T&Cs apply to your order if you are a business customer. We indicate in these T&Cs where this is the case, so please make sure you read these T&Cs carefully.
References to you and your in these T&Cs is to the consumer or business customer placing an order on our website.
If you are a consumer, you must be at least 18 years old or otherwise legally capable of entering into binding contracts. You must also be resident in either the United Kingdom or another state approved for sale by our payment provider.
If you are an individual placing an order on behalf of a business customer, you confirm that you have authority to place such order for and on behalf of the business customer. You must also be based in either the United Kingdom or another state approved for sale by our payment provider.
We may make changes to these T&Cs at any time. However, the T&Cs which apply to your order will be those in force at the time you place your order with us.
Please save a copy of these T&Cs and any emails from us for your records, as we will not save or file a copy for you.
These T&Cs are only available in English. If they are translated into any other language, the meaning and interpretation under the English version will prevail.
The intellectual property rights in our website and all of the text, layout of pictures, videos and other content made available on it are owned by us Ana Alba Studio. You may not print or otherwise make copies of any such content without our express prior permission.
Our website may provide links to other websites and online resources. We are not responsible for, and we do not endorse, such external sites or resources. Your use of third-party websites and resources is at your own risk.
Contractual relationship
Ana Alba Studio operates as an art portfolio and online shop that facilitates sales of artwork between the artist and consumers/business customers.
Orders
Please check your order carefully and correct any errors before you place it.
Your order is an offer to buy products from the independent artist on the basis of these T&Cs.
After you place your order, we will send you an acknowledgment email to let you know that we have received your order. This does not mean that your order has been accepted by the artist- Ana Alba Studio
If your order has been accepted by Ana Alba Studio, we will send you an email confirming that your order has been accepted, which we’ll refer to as the Order Confirmation. The contract between you and the artist will only be formed when we send you an Order Confirmation.
The contract between you and the artist- Ana Alba Studio will relate only to the products that are confirmed in the Order Confirmation. Neither Artist Ana Alba nor Ana Alba Studio will be under any obligation to supply any other products which have been part of your order until such products are confirmed in a separate Order Confirmation.
If your order is not accepted for any reason, we will email you using the details you provided when you placed your order. We and the independent artist have the right to reject any order for any reason.
Availability
All orders are subject to availability. We cannot guarantee that any product will be available at any given time. In certain circumstances beyond our reasonable control, we may need to stop advertising certain products for sale and Ana Alba Studio may need to stop selling certain products. If this happens and it affects your order, we will notify you by email, cancel your order, and provide you with a full refund if payment has already been taken.
Making changes to your order

If you would like to make any changes to your order after you have placed it, please contact us as soon as possible and we will let you know if it is possible to change your order.

Product descriptions
Descriptions of the products are set out on our website. You are responsible for reading the full product description before placing an order.
Pictures and images of the products or their packaging on our website are for illustration purposes only. Your products and their packaging may vary slightly from those pictures or images.
We cannot guarantee that the colours displayed on the device will match exactly the appearance of your products. The colours of the products displayed on our website may vary depending on what device you are using and your settings.
Use restrictions
If you are a consumer, you must use the products for domestic and personal use only. You must not use the products for commercial, business or resale purposes.
If you are a business customer, you must use the products for internal business purposes only. You must not use the products for resale purposes.
Intellectual property

You will not obtain the copyright or any other intellectual property rights existing in the products. All intellectual property rights existing in the products will be retained by the the artist and Ana Alba Studio or their licensors at all times.

Prices
Prices for the products are set out on our website. All prices are shown in the local currency of the state in which you are placing your order and include VAT (or any equivalent applicable sales tax at the applicable rate unless otherwise stated, but exclude delivery charges.
Prices for the products and delivery charges may change at any time. Except as set out in section 12.3 below, such changes will not affect existing orders.
If there has been an error on our website regarding the pricing of any of the products and this affects your order, we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or to cancel your order. If we are unable to contact you, we will cancel your order and notify you by email.
Discount codes may be redeemed at checkout. A discount code is applicable to full price products and is not redeemable against any sale or promotional products.
Payment
We accept all major credit and debit cards. You can also pay by Apple Pay, Google Pay and Klarna. All credit and debit card payments must be authorised by the relevant card issuer.
We will take payment as soon as your order is accepted by the independent artist. If the payment is unsuccessful, we will try to contact you using the contact details you provided when you placed your order. If we are unable to contact you, we will cancel your order and notify you by email.
Delivery
The independent artist with whom you have placed the order will deliver your order to the address specified by you when you placed your order. Once you have received the Order Confirmation, you will receive details regarding delivery of the products that have been confirmed.
Delivery costs for the product will be applied at checkout.
Any delivery dates stated during the order process, or in your Order Confirmation, or any other communication between us or with the independent artists, are estimates and indicative only.
If your delivery is delayed, we will email you to let you know as soon as reasonably possible. However, we are not liable to you for any losses you incur if delivery is delayed because of circumstances beyond our reasonable control (e.g. severe weather, accidents or unpredictable traffic delays). We are not liable to you for late or failed delivery due to any act or omission of an independent artist.
Please examine the products as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
Once your order has been delivered to your address or in accordance with the delivery instructions you provided to us, the risk in the products passes to you from the independent artist and the products will be classed as having been delivered. This means that you are responsible for the products and we nor the independent artist are not liable to you if the products are stolen or damaged after they have been delivered to you. This does not affect your legal rights if the products are faulty or misdescribed.
Ownership of the products passes to you from the artist once you have paid for them in full.
Consumer cancellation rights
This section 16 only applies to you if you are a consumer in the United Kingdom. It will not apply to you if you are a business customer and it may not apply to you if you are a consumer placing an order outside of the United Kingdom.
If you are placing your order within the United Kingdom, you will have 14 days from the delivery date to change your mind and cancel your order. This does not apply to bespoke or personalised products.
To cancel your order, please contact us at a.isabelalba@gmail.com You can also use the cancellation form available at [X]. To help us process your cancellation quickly, please include your order number when contacting us or include it in the cancellation form you send to us.
If you have already received your order, you must return the products within 14 days of telling us that you want to cancel your order. The deadline is met if you send the products back to the independent artist with whom the order was placed before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received confirmation that the products have been returned, or until you have provided us with evidence that you have sent the products back (whichever is earlier).
Products must be returned to the artist- Ana Alba Studio with whom you placed the order in a new and unused condition and, to the extent possible, in their original packaging. We may make a deduction from the refund amount if you have handled the product in a way that has diminished the value of the product, or if such handling was beyond what is necessary to establish the nature, characteristics and functioning of the products. You are responsible for the products while they are in your possession.
Ana Alba Studio will be responsible for the cost of any returns if your products are faulty or misdescribed. Otherwise, unless otherwise stated by Ana Alba Studio and the artist’s sales policy, you are responsible for the cost of returning the products.
We will provide you with a full refund (including basic delivery charges) as soon as possible. If you cancelled before you received any products, we will issue the refund no later than 14 days after the day on which you told us that you want to cancel. If you have sent products back to the independent artist with whom the order was placed, we will issue the refund no later than 14 days after the day the independent artist receives the products back from you or, if earlier, 14 days after the day you provide us with evidence that you have sent the products back.
We will issue your refund to the same payment method you used when you placed your order.
If you are placing your order outside the United Kingdom, please take local legal advice to establish whether you have a right to change your mind and cancel your order under this section 16.
Faulty products – consumers
This section 17 only applies to you if you are a consumer in the United Kingdom. It will not apply to you if you are a business customer or if you are a consumer placing an order outside of the United Kingdom.
The products that Ana Alba Studio provides to you must be as described, fit for purpose and of satisfactory quality. The artist is under a legal duty to supply products that are in conformity with its contract with you.
If your products are faulty or misdescribed, please contact us as soon as reasonably possible.
During the expected lifespan of your product, you are entitled to the following:
1. up to 30 days: if your product is faulty, you can get an immediate refund; and
2. up to 6 months: if your product cannot be repaired or replaced, you are entitled to a full refund in most cases.
This is a summary of some of your key rights. They are in addition to your cancellation rights set out in section 13 of these T&Cs. For more detailed information on your rights, please visit the Citizens Advice website at citizensadvice.org.uk or call 0808 223 1133.
Faulty products – business customers
This section 18 only applies to you if you are a business customer. It will not apply to you if you are a consumer.
The independent artist will warrant that the products will, for a period of 3 months from the date of delivery, (the Warranty Period):
1. conform in all material respects to their product descriptions on our website;
2. be free from material defects in design, material and workmanship; and
3. be of satisfactory quality within the meaning of the Sale of Goods Act 1979.
As your sole and exclusive remedy, the artist will (at its option) repair, replace (where possible) or refund any products that do not comply with section 18.2, provided that:
1. you notify us within the Warranty Period;
2. you provide us with sufficient information as to the nature and extent of the defects;
3. you give us and the independent artist reasonable opportunity to examine the defective products; and
4. you return the defective products to the independent artist at your expense.
Except as set out in this section 18, we and the independent artist give no warranties and make no representations in relation to the products, and all warranties and conditions (including the conditions implied by ss.13-15 of the Sale of Goods Act 1979), whether express or implied by statute, common law or otherwise are excluded to the extent permitted by law.
Events beyond our control

We are not liable to you if we fail to comply with these T&Cs because of circumstances beyond our reasonable control.

Our liability to consumers
This section 20 only applies to you if you are a consumer. It will not apply to you if you are a business customer.
If we breach these T&Cs or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
Nothing in these T&Cs excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
Our liability to business customers
This section 21 only applies to you if you are a business customer. It will not apply to you if you are a consumer.
Subject to the below, our liability under or in connection with these T&Cs (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) will not exceed the total price paid for the products.
We will not be liable to you under or in connection with these T&Cs (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) for consequential, indirect or special losses, or for any of the following (whether direct or indirect):
1. loss of profit or loss of revenue;
2. loss of contract or loss of business opportunity;
3. loss of savings, discount or rebate (whether actual or anticipated); or
4. harm to reputation or loss of goodwill.
Nothing in these T&Cs will limit or exclude our liability for:
1. death or personal injury caused by negligence;
2. fraud or fraudulent misrepresentation; or
3. any other losses which cannot be excluded or limited by law.
Your information

Any personal information that you provide to us will be dealt with in line with our privacy policy, available at anaalbastudio/privacy-policy, which sets out what information we collect and hold about you, and how we collect, store, use and share such information.

Complaints
If you are unhappy with us or the products you ordered, please contact us by visiting the ‘Contact’ page of our website, a.isabelalba@gmail.com/contact, and populating the form.
If you are a consumer and your complaint cannot be resolved by us directly, you may want to submit your complaint to ADR. ADR stands for ‘alternative dispute resolution’ and it is a process for resolving disputes that does not involve going to court. If you do not wish to use ADR, or you are unhappy with the outcome of ADR, you can still bring court proceedings.
Governing law and jurisdiction
If you are a consumer, the laws of England and Wales apply to these T&Cs, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.
If you are a business customer, these T&Cs and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) will be governed by, and construed in accordance with, the laws of England and Wales. You and us both irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these T&Cs, their subject matter or formation (including non-contractual disputes or claims).
General terms
You are not allowed to transfer your rights under these T&Cs to anyone without our prior written consent. We may transfer our rights under these T&Cs to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
If any provision of these T&Cs (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these terms will not be affected.
If you breach these T&Cs and we take no action, we will still be entitled to use or enforce our rights and remedies in any other situation where you breach these T&Cs.
If you are a business customer, any variation to these T&Cs will not be binding unless expressly agreed in writing between you and us.
If you are a business customer, you and we both agree that these T&Cs constitute the entire agreement between you and us in relation to your order. You acknowledge that you have not entered into these T&Cs in reliance on any representation or warranty that is not expressly set out in these T&Cs and that you will have no claim for innocent or negligent misrepresentation on the basis of any statement in these T&Cs.

Terms & Conditions

A legal disclaimer

Customer Terms Of Use

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